|Job Title||Customer Relationship Manager|
|Description||Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue. |
Reviews all major deliverables to ensure quality standards and client expectations are met.
Ensures that client issues are dealt with in an efficient manner
Approves Change Orders and invoices, and is responsible for payment collections.
Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.
Communicates the client's goals and represent the client's interests to the team.
Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
Understanding of company capabilities and service, and effectively communicates all offerings to the client.
|Job Location||New Delhi|
|Language Skills||Good Communication Skills are required (Spoken, Written as well as email).|
|Desired Candidate Profile||Proven Account Management skills required in order to create, maintain and enhance customer relationships. |
Extremely detail oriented.
Technical competence (Computer Knowledge).
Motivated, goal oriented, persistent and a skilled negotiator.
High level of initiative and work well in a team environment.
Handles stressful situations.
Plans and carries out responsibilities with minimal direction.
Should have good knowledge in relevant fields
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